An Interview with Sarah Richardson, CIO, NCH Healthcare System
– By Kate Gamble, www.HealthSystemCIO.com
When you’re the new CIO, the first few months can be a big adjustment period, but the key, according to Sarah Richardson, is to listen. “You talk to everybody and ask a million questions and listen.” For Richardson, who joined NCH as CIO last fall, this strategy has paid off in the past, and continues to be pivotal in becoming part of the leadership team. In this interview, Richardson talks about how her experiences in the not-for-profit and corporate IT worlds helped prepare her for her current role; what she’s learned about how to build a strong team and keep staff motivated; and how to determine when it’s time to move on. She also discusses the benefits of being a fully outsourced IT shop, her team’s strong focus on population health and patient engagement, and why volunteering is so important to her.