Transformative, inspirational and results-driven Business and Technology executive within large-scale healthcare and hospitality environments. Attains aggressive goals, catalyzes change and advances sustainability by designing and executing high performance-based strategies, cultivating top-tier talent, infusing expectations and accountabilities, instilling customer-centric practices and forging collaborative cultures.
Selected Career Highlights
Transformational Executive who embraces the future, articulates the vision, formulates the strategic and tactical roadmaps, socializes change in realistic doses, executes with precision and consistently delivers to promise.
Inspirational Leader who champions the strategic journey; infuses high energy, encouragement and enthusiasm into each endeavor; and thoughtfully challenges leaders and teams to innovate creative pathways toward achieving stretch goals.
Goals & Metrics-Driven Performer who establishes clear and concise expectations; requires exceptional, evidence-based behavior and deliverable outcomes; and rewards high performing leaders, teams and individuals based on organizational contributions and results.
Professional Development & Enrichment Advocate who continuously surveys the landscape for the best and the brightest talent; provides knowledge transfer, learning opportunities and training “tool kits” for team and individual success; and enables professional and personal growth plus goal achievement.
Relationship Cultivator, Collaborator and Sustainer who deeply values, genuinely promotes and thoughtfully initiates and nurtures authentic and enduring trust-based relationships.
Areas of Expertise
|Leadership||Strategy & Process|
|Transformational Leadership||Strategic Plan Execution|
|Cultural Assimilation (Acquisitions & Consolidations)||Performance & Efficiencies Optimization|
|Organizational Transparency & Communication||Complexity & Risk Mitigation|
|Employee Engagement||Social Media Methods Adoption|
|Relationship Advancement||Customer Servicing Strategy Planning & Execution|
|Committee Sponsorship, Goal Formulation & Results Attainment||Compliance & Regulatory Alignment & Adherence|
|Customer Advocacy & Experience Enrichment||Policies, procedures & standards documentation|
|Industry Agility (Cross-Industry Expertise)||Security & SOX Assessments, Audits & Adherence|
|Project Management Office (PMO)||Professional Development & Enrichment|
|Business Case Development||Leadership Mentoring & Coaching|
|Governance, Standards & Methods Adoption||Workshop Curriculum Creation, Deployment & Facilitation|
|Business & IT Goals Alignment||Presentation Preparation & Motivational Speaking|
|Business Portfolio Prioritization||Event Design, Planning & Execution|
|Resource Management||Career Path Design, Planning & Execution|
|Hardware and Software Solution Integration||Behavioral Assessments & Course Corrections|
|Goals & Benefits Realization||Diversity Promotion & Encouragement|
HealthCare Partners, A DaVita Medical Group – Regional, Healthcare
Chief Information Officer, CA Market
Devise and implement competitive advantage technology strategies enabling world class healthcare delivery with a results-based focus on quality, growth, physician engagement, patient experience, and Enterprise IT/Market Leadership collaboration.
Concierge Leadership, LLC – Regional, Consulting
Concierge Leadership is a specialized leadership consulting company that leverages the experience of senior executives to assist business and technology leaders in delivering sustainable operational and strategic results.
NCH Healthcare System (NCH) – Regional, Healthcare
Chief Information Officer
Devised and implemented competitive advantage technology strategies enabling world class healthcare delivery through a close partnership with the NCH Board, the Community and Cerner Corporation.
Hospital Corporation of America (HCA) – Global, Healthcare
Chief Information Officer, MidAmerica Division
Devising and implementing competitive advantage technology strategies enabling world class healthcare delivery.
Director, Field Operations, Corporate Headquarters
Devised and implemented key corporate, division, market and facility-level operating initiatives to achieve key performance metrics.
Division Information Security Official, Far West Division
Devised and implemented key corporate, division, market and facility-level information security initiatives to mitigate security risks.
Director, Information Services & Technology, Mountain View Hospital
In the role of Facility Information Security Official, led the execution of the Information Security Plan, SOX Audits, Information Security Assessments (ISAM-based), HIPAA Security Risk Assessments, Disaster Recovery Plan and ongoing Security Application web portal monitoring (SA Portal 2.0). In the role of Program Manager, delivered multiple strategic, quality and standardization-driven initiatives.
University Medical Center – Regional, Healthcare
Assistant Director, Information Services Operations
Led solution delivery and operational efforts of 41-person technology team including Network Specialists, Computer Technicians, Help Desk Representatives & Analysts, Data Center Computer Operators, Communication Technicians and PBX Operators.
Previous Experience – National, Transportation & Regional, Entertainment
Communications Manager, National Airlines
Communications Manager, Rio Suites Hotel & Casino
Assistant Communications Manager, New York – New York
Restaurant Coordinator, Stratosphere Hotel and Casino
PBX Operator, MGM Grand Hotel and Casino
Education & Credentials
MBA, University of Phoenix (2002)
Bachelor of Science – Hotel Administration, University of Nevada, Las Vegas (1996)
Scarlett Leadership Institute Executive Program (2010)
Summer Program, Hotel Ecoliere, Lausanne, Switzerland (1995)
Model-Netics Graduate-Certified (2009)
DDI Curriculum Facilitator-Certified (2010)
Effective Facilitator Training (2014)
CHIME CIO Boot Camp (2014)
Certified Healthcare CIO (CHCIO) (2016)
Certified Professional Life Coach (CPLC) (2017)
Healthcare Management Certification, UCLA Extension (2017 – 2019)
Emergency First Responder Instructor-Certified (Adult, Child, Infant – 2007)
PADI Master Scuba Diver Trainer and IDC Staff Instructor-Certified (2009 & 2013)
PADI TecRec 40, 45, 50 and Side Mount Instructor-Certified (2012)
Board Member, Monroe Harding Inc. (2009-2010)
Team Leader, Caring for the Community Campaign (HCA Sponsored, 2009)
Board Member, Happy Tales Humane (2010)
Chaired Major Fundraiser, HCA Hope Fund (2010)
Area Governor, Toastmasters International (2011-2012) – founded MidAmerica Division Chapter (2011)
Vice President Membership, HIMSS Heart of America Chapter (2011-2012)
Team Leader, Bikers for Babies, March of Dimes (2011-2013)
Big Brothers Big Sisters of Kansas City – Kauffman Scholar Big Sister (since 2013)
Member, College of Healthcare Information Management Executives (CHIME) (since 2013)
Member, Health Information Management Systems Society (HIMSS) (since 2013)
Team Leader, Making Strides Against Breast Cancer, American Cancer Society (2013)
Executive Committee Member, Go Red For Women, American Heart Association (2013-2014)
Santa Rosa High School Foundation – Women in Leadership Scholarship Program (2014)
Board Member, Charity Golf, Wounded Warriors Project (2015)
Member, American College of Healthcare Executives (ACHE) (2015)
Member, National Association of Professional Women (NAPW) (2015)
Vice-Chair CHIME Fall Forum Planning Committee (2016)
Chair, CHIME Fall Forum Planning Committee (2017)
Board Member – Children’s Bureau (2017 – 2019)
Vice President Marketing & Communications – HIMSS Southern California Chapter (2017 – 2018)
Kansas City Business Journal – Impact Awards (HCA Midwest Health System) for Client Interface (2011)
Presidents Distinguished in Years 1-3, Toastmasters International (2012-2014)
Distinguished Toastmaster, Toastmasters International (2013)
Toastmasters, Outstanding Corporation Support Award (HCA MidAmerica) (2013)
Kansas City Business Journal – Impact Awards (HCA MidAmerica) for Cost Savings & Efficiency (2013)
Kansas City Business Journal – Women Who Mean Business Award (2013)
Kansas City Magazine – Kansas City Rising Star Award 2014 HCA Press Release & KC Magazine Press Release
Kansas City Business Journal – NextGen Leaders Award 2014 HCA Press Release & KC Business Journal Video Clip
Nominated for 2014 Kansas City Business Journal – Best Places to Work Award
Nominated for 2014 InfoWorld Technology Leadership Award
Nominated for 2014 Witt/Kieffer Up & Comer Executive Award
Kansas City Business Journal – Impact Awards (HCA MidAmerica) for Cost Savings & Environmental Impact (2014)
HIMSS Analytics EMRAM Level 7 Recipient (2015)
Hospital and Health Networks Most Wired Recipient (2015)